Refund policy

Return & Refund Policy

At VishCart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your rights and our procedures.
1. Return Eligibility
You may request a return if the following conditions are met:
The return request is made within 3 Days of receiving your order.
The item is unused, unworn, unwashed, and in its original condition.
The product is returned with all original packaging, accessories, manuals, tags, and labels intact.
A valid proof of purchase or order number is provided.
We reserve the right to refuse returns that do not meet these eligibility requirements.
2. How to Request a Return
To initiate a return, please contact our customer support team at vishcartofficial@gmail.com within 3 Days of receiving your order.
Please include:
Order number
Full name
Reason for the return
Photos or videos (if the product is damaged, defective, or incorrect)
Our team will review your request and provide return instructions if your request is approved.
Please do not send products back without prior authorization.
3. Return Timeframe
Approved return requests must be shipped back to us within 7 Days after receiving return approval.
Returns received after this period may not be accepted.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
Your refund will be processed to your original payment method.
Refunds are generally completed within 3 Days after approval.
Please note that banks, payment gateways, or card issuers may require additional time to reflect the refunded amount in your account.
Shipping charges, Cash on Delivery (COD) fees, gift wrapping charges, and other service fees are generally non-refundable unless the return is due to our error.
5. Exchange Policy
We offer exchanges for eligible items in the following situations:
Defective products
Damaged products
Incorrect items received
Wrong size or variant (subject to availability)
If the requested replacement is unavailable, we may offer a refund or store credit, as applicable.
6. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please notify us within 24 Hours of delivery.
To help us resolve your request promptly, please provide:
Your order number
Clear photos or videos of the product and packaging
A brief description of the issue
Upon verification, we will arrange an appropriate resolution, such as a replacement, exchange, or refund, at no additional cost to you.
7. Non-Returnable Items
For hygiene, safety, or other reasons, the following items are generally not eligible for return unless they are damaged, defective, or incorrectly supplied:
Personal care products
Beauty and cosmetic items that have been opened or used
Undergarments and intimate apparel
Perishable goods
Gift cards
Digital products or downloadable content
Customized or personalized products
Clearance, final sale, or promotional items (unless defective)
Please check the product description for any item-specific return exclusions before placing your order.
8. Return Shipping Costs
If the return is due to:
A defective product
A damaged product
An incorrect item sent by us
VishCart will bear the return shipping costs.
If the return is due to:
A change of mind
Ordering the wrong product
Ordering the wrong size or color (where the correct item was supplied)
The customer is responsible for the return shipping costs unless otherwise stated.
Original shipping charges are generally non-refundable unless the return is due to our error.
9. Cancellations
Orders may be cancelled before they are dispatched by contacting us at vishcartofficial@gmail.com
Once an order has been shipped, it cannot be cancelled and must follow the return process outlined in this policy.
10. Refund Exceptions
Refunds may be refused if:
The product has been used, damaged, or altered by the customer.
Original packaging or accessories are missing.
The return request is made after the specified return period.
The returned product does not match the original order.
The item falls under the non-returnable categories listed above.
11. Delayed or Missing Refunds
If you have not received your refund after the stated processing period:
Check your bank account or payment method.
Contact your card issuer or bank, as processing times may vary.
If you still have not received your refund, please contact us at vishcartofficial@gmail.com
We will be happy to assist you.
12. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Store Name: VishCart
Email: vishcartofficial@gmail.com

Our customer support team is committed to resolving your concerns as quickly and fairly as possible.